South Seas Trading Pty Ltd
Last updated: 24 September 2026

South Seas Trading Pty Ltd (ABN: [insert ABN]) (referred to as “South Seas Trading”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, request information or otherwise interact with our business.

1. Personal Information We Collect

We may collect personal information that you provide to us, including:

• Your name.
• Business name and contact details.
• Email address and telephone number.
• Delivery or business address, where required.
• Information provided through contact forms, quote requests or other enquiries.
• Details about your business and packaging requirements.
• Information relating to orders, purchases or customer accounts, where applicable.
• Any other information you voluntarily provide to us.

We may also collect information about your use of our website, including your IP address, browser type, device information, pages visited and general website usage information.

2. How We Collect Personal Information

We may collect personal information when you:

• Visit or use our website.
• Submit an enquiry or contact form.
• Request a quote or information about our products.
• Contact us by phone, email or other communication channels.
• Place an order or otherwise engage our business.
• Subscribe to marketing communications, where available.

We may also receive personal information from service providers that assist us with website hosting, website analytics, customer management or other business operations.

3. How We Use Your Personal Information

We collect and use personal information for purposes including:

• Responding to enquiries and quote requests.
• Providing information about our products and services.
• Processing and managing orders, where applicable.
• Communicating with customers and businesses.
• Providing customer service and support.
• Improving our website, products and services.
• Managing our business operations.
• Sending marketing communications where permitted by law and where you have consented or we otherwise have a lawful basis to do so.
• Complying with legal and regulatory obligations.

We will only use personal information for purposes that are reasonably necessary for our business activities or as otherwise permitted by law.

4. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide services to you.

These third parties may include:

• Website hosting and technology providers.
• Customer relationship management and communication providers.
• Payment processors, where applicable.
• Delivery and logistics providers, where applicable.
• Professional advisers, such as accountants and legal advisers.
• Government authorities or other parties where required or authorised by law.

We do not sell your personal information.

We will take reasonable steps to ensure that third parties who handle personal information on our behalf manage it appropriately.

5. Overseas Disclosure

Some of our technology, hosting or business service providers may store or process personal information outside Australia.

Where personal information is disclosed to overseas recipients, we will take reasonable steps to ensure that the disclosure complies with applicable privacy laws.

The countries in which overseas recipients may be located will depend on the providers we use. These may include [insert countries, if applicable].

6. Website Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

Cookies may collect information such as:

• Pages visited.
• Time spent on the website.
• Browser and device information.
• General website activity.

We may use third-party analytics services, such as Google Analytics, to help us understand how visitors use our website.

You can generally manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Marketing Communications

Where permitted by law, we may use your contact details to send information about our products, services, promotions or business updates.

You can opt out of marketing communications at any time by using the unsubscribe link included in an email or by contacting us directly.

We will not send marketing communications where prohibited by applicable law.

8. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include appropriate website security, access controls and secure storage arrangements.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

9. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, meet legal obligations and resolve disputes.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it.

10. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also request that we correct personal information if it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.

11. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy laws, you may contact us to make a complaint.

Please provide details of your concern so that we can investigate and respond.

We will take reasonable steps to investigate and resolve privacy complaints.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint at:

Office of the Australian Information Commissioner

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.

The updated policy will be published on this page with a revised “Last updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.