South Seas Trading Pty Ltd
Last updated: 24 September 2026

These Terms of Service govern your use of the South Seas Trading website and your dealings with South Seas Trading Pty Ltd (“South Seas Trading”, “we”, “us” or “our”).

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the website.

1. About South Seas Trading

South Seas Trading is a Perth-based family business supplying packaging, food service, hospitality, cleaning, washroom and industrial packaging products to businesses.

Our website provides information about our products and services and may allow customers to make enquiries, request quotes or place orders, depending on the functionality available on the website.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

• Use the website in a way that breaches Australian law or any applicable law.
• Attempt to gain unauthorised access to our website, systems or accounts.
• Introduce malicious software, viruses or other harmful material.
• Interfere with the operation or security of the website.
• Use automated systems to scrape, copy or collect website content without our permission.
• Use information obtained from the website for fraudulent or unlawful purposes.
• Submit information that is false, misleading or intended to cause harm.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and current.

However, product information may change from time to time and we do not guarantee that every description, image, specification, availability status or other piece of information is completely accurate, current or error-free.

Product images may also differ from the actual product due to photography, screen settings, manufacturing variations or packaging changes.

Where specific product specifications are important to your business, you should confirm those specifications with us before placing an order.

4. Product Availability

Products displayed on our website may be subject to availability.

A product being displayed on the website does not necessarily guarantee that the product is currently available.

We reserve the right to:

• Limit quantities.
• Change product availability.
• Discontinue products.
• Substitute products where appropriate and agreed with the customer.
• Correct errors relating to product availability or information.

If a product you have requested is unavailable, we will contact you where reasonably possible to discuss available options.

5. Pricing

Unless otherwise stated, prices displayed on the website are in Australian dollars (AUD).

Prices may be subject to change without notice.

Where applicable, prices may be displayed as either inclusive or exclusive of GST. The applicable GST treatment and total amount payable will be identified during the purchasing or quoting process.

We reserve the right to correct pricing errors or other errors displayed on the website.

If an incorrect price has been displayed due to an obvious error, we may contact you before fulfilling an order.

6. Orders and Quotes

Where the website allows you to request a quote, submitting a quote request does not constitute acceptance of an order.

A quote provided by South Seas Trading may be subject to:

• Product availability.
• Quantity requirements.
• Delivery location.
• Delivery costs.
• Quote validity periods.
• Changes in supplier pricing or product availability.

An order will only be considered accepted when confirmed by South Seas Trading.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including product availability, pricing errors, suspected fraud or inability to fulfil the order.

7. Payments

Where online payments are available, payment must be made using the payment methods offered through the website.

Payment information may be processed by third-party payment providers. South Seas Trading does not necessarily store complete payment card details on its own systems.

You agree to provide accurate billing and payment information.

We reserve the right to delay or refuse an order where payment has not been successfully received or where a transaction appears suspicious or unauthorised.

8. Delivery

Where delivery services are offered, delivery times provided by South Seas Trading are estimates unless expressly agreed otherwise.

Delivery times may be affected by factors including:

• Product availability.
• Supplier delays.
• Transport delays.
• Weather.
• Public holidays.
• Incorrect or incomplete delivery information.
• Circumstances outside our reasonable control.

You are responsible for providing accurate delivery information.

Additional delivery charges may apply depending on the order, delivery location, product type or delivery requirements.

9. Inspection of Products

Customers should inspect products as soon as reasonably practicable after delivery.

If you believe that products have been delivered damaged, incorrect or defective, please contact South Seas Trading as soon as possible and provide details of the issue.

Where appropriate, we may request photographs, product information, order details or other evidence to assist with investigating the issue.

10. Returns and Refunds

Returns, refunds and exchanges are subject to applicable Australian consumer law and any additional returns policy communicated by South Seas Trading.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.

Where a product is faulty, defective, incorrectly supplied or otherwise covered by a consumer guarantee, we will assess the issue and provide an appropriate remedy in accordance with applicable law.

For change-of-mind returns, additional conditions may apply, including requirements relating to product condition, packaging and whether the product is a special-order or customised item.

Please contact us before returning any product.

11. Australian Consumer Law

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL) where those rights apply.

The ACL provides consumers with certain mandatory guarantees concerning goods and services.

Where applicable, these rights operate independently of any additional warranty, returns policy or other terms provided by South Seas Trading.

12. Website Content and Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to South Seas Trading.

This includes:

• Text.
• Logos.
• Branding.
• Photographs.
• Graphics.
• Product descriptions.
• Website design.
• Videos.
• Other original content.

You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.

Third-party trademarks, product names and logos remain the property of their respective owners.

13. Third-Party Links

Our website may contain links to websites operated by third parties.

These links are provided for convenience only.

South Seas Trading does not necessarily endorse or control third-party websites and is not responsible for their content, availability, security or privacy practices.

You should review the terms and privacy policies of third-party websites before using them.

14. Website Availability

We aim to keep our website available and operating properly. However, we do not guarantee that the website will always be:

• Available.
• Uninterrupted.
• Error-free.
• Free from viruses or other harmful components.
• Compatible with every device or browser.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons or other operational requirements.

15. Limitation of Liability

To the maximum extent permitted by law, South Seas Trading excludes liability for loss or damage arising from your use of, or inability to use, the website.

This may include indirect, incidental or consequential loss, loss of profits, loss of business, loss of data or business interruption.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies that cannot legally be excluded under the Australian Consumer Law.

16. Indemnity

To the extent permitted by law, you agree to indemnify South Seas Trading against reasonable losses, claims, damages, liabilities and expenses arising from your unlawful use of the website, your breach of these Terms or your infringement of another person’s rights.

This clause does not apply to the extent that the relevant loss was caused by South Seas Trading’s own unlawful conduct or cannot legally be excluded.

17. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

South Seas Trading may update these Terms of Service from time to time.

Changes will take effect when the updated Terms are published on this website, unless otherwise stated.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of Western Australia and the Commonwealth of Australia.

You agree that any disputes arising in connection with these Terms or your use of the website will be subject to the applicable courts and laws of Western Australia, subject to any mandatory rights you may have under Australian law.

20. Contact Us

If you have questions about these Terms of Service, our products or your dealings with South Seas Trading, please contact us.